Mail-Ins

Please Fill Out The Form and We’ll Get Back to You

Please Note: Mail Ins are only Accepted from U.S.A & Canada. You are liable to pay all shipping charges.

All Payment is completed through a PayPal checkout form (No account necessary).

Please be as descriptive as possible. Due to the high volume of emails, there may be a significant delay in response. If you do not receive a response and are adamant about getting your device repaired with us feel free to fill out the form again. Thank you for your understanding and patience :)

After your request is reviewed

Mail-In Instructions

Once your request has been reviewed, we will email you with the next steps. Please follow the instructions below before mailing your device.

Important: Please do not ship your device before receiving approval from Phone Repair Guru. Devices sent without approval may experience delays or may be returned.
Diagnostic Fee: A $47 CAD diagnostic fee applies to inspect mailed-in devices. This fee is waived if you approve the repair and have us continue with the service.
1

Wait for our approval email

We will review your form and email you with approval, pricing, and the mailing address.

2

Remove cases and accessories

Please send the device without cases or accessories unless we specifically ask for them. Chargers are optional.

3

Include a handwritten note

Please include a note inside the package with your full name, email address, device model, and a short description of the issue. This helps us identify your device and avoid mix-ups.

4

Pack the device carefully

Use plenty of padding or bubble wrap so the device is protected during shipping.

5

Email us after mailing

Once mailed, please send us an email titled “Mail-in complete” and include your tracking number.

Please note: Repairs will not begin until your device has been received, inspected, and the repair has been approved.