Can You Still Get Your Pixel Repaired?

A cracked Pixel screen can get expensive fast. But before you pay for a repair, there is one thing worth checking: could the protection you already bought still help?

Google has made a change to Preferred Care in Canada. The detail that matters most is what happens to people who already have a plan.

New sales stopped.
Existing plans still active. Check your coverage before paying for a repair.

New sales stopped. Existing coverage did not.

Google ended new Canadian Preferred Care purchases on October 1, 2026. Existing monthly and two-year subscribers retain active coverage at this time, according to Google's Canadian claims guide.

Before reaching for your wallet, there are a few details to check.

A Faulty Pixel? Check the Warranty First

A mechanical or electrical fault could still qualify for the manufacturer's warranty. Restart the phone, then check Google's warranty coverage before paying for a repair.

For mechanical or electrical faults, check the manufacturer's warranty before the plan.

If the fault qualifies, use the warranty repair process. Otherwise, confirm that your Preferred Care plan is active and ask the correct provider about eligibility and next steps.

Covered Does Not Mean Every Repair Is Free

Google's Canadian fee listings show a C$39 screen repair fee for many eligible Pixels. Other fees vary by model and claim type. Confirm the deductible or service fee and any tax under your own plan.

What could you pay?

Service or claim	What to check
Eligible screen-only repair	C$39 is listed for many Pixels. Confirm your model, eligibility and applicable tax.
Other damage or malfunction	Fees vary by device and claim type. Ask for the amount under your own plan.
Device replacement	Confirm the replacement fee and any return requirements before proceeding.

Coverage limits to check

Check	What it means
Repair availability	Plan walk-in service is limited to eligible cracked Pixel screens. Locations vary. Foldable inner-screen damage requires a replacement claim with a replacement fee.
Exclusions	Unauthorized repairs, misuse and intentional damage are among the things the plan does not cover.
Claim limits	Accidental damage claims are limited to two per rolling 12 months. Check your remaining coverage term and claim history.

Ask the provider to confirm approval and available service options before arranging work yourself.

You Can Still Use a Local Repair Shop

If your Pixel is no longer covered by Google's warranty or an active Preferred Care claim, you are not limited to sending the phone back to Google.

In Canada, Google lists Mobile Klinik as an authorized Pixel repair partner. Google says it offers out-of-warranty repairs for all Pixel phones, while Pixel 6 and newer models, including Fold devices, can receive both in-warranty and out-of-warranty walk-in service.

You can also take the phone to a reputable independent repair shop. Google provides genuine Pixel parts, repair manuals and diagnostic resources that can also be used by professional repairers, so going through Google itself is not your only paid repair option.

Check your coverage first. If you still have Preferred Care, contact your claims provider before arranging an independent repair. Google's Canadian Preferred Care terms list unauthorized repairs among the exclusions, so having work done first could affect a later claim.

If you are paying for the repair yourself, ask the shop what parts it plans to use, whether the repair comes with its own warranty, how long the work should take and whether features such as water resistance or calibration may be affected. Getting a written quote also makes it easier to compare a local repair with Google's authorized options.

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Cancelling Has a Catch

Cancellation prevents re-enrolling that device in Preferred Care.

Think before cancelling. Google says a device cannot be re-enrolled in Preferred Care after cancellation. And Pixel Care+ has not replaced it in Canada: Google currently lists Japan, the UK and the US for that plan.

The Date on Your Plan Changes Who You Call

Your plan purchase date determines the claims provider. Check the plan confirmation, rather than guessing from when you bought the phone.

Which company handles your claim?

Your Preferred Care plan	Claims provider
Two-year plan bought before January 8, 2026	Assurant 877-406-4372
Two-year plan bought on or after January 8, 2026	Asurion 866-788-5776
Any existing monthly plan	Asurion 866-788-5776

Keep your IMEI or serial number ready, and file promptly because claim deadlines apply.

Final Thoughts

The end of new Preferred Care sales does not mean existing Canadian coverage disappeared. If you already have a plan, check it before paying for a Pixel repair.

Start with the manufacturer's warranty for mechanical or electrical faults, then check Preferred Care if you still have an active plan. If neither applies, compare Google's authorized repair options with a reputable local repair shop and ask about the parts, price, turnaround time and repair warranty before deciding.

Information checked October 15, 2026. Confirm current terms, repair availability and fees with Google or your claims provider.